Can’t sleep in your hotel room? You’re not alone. That is the number 1 complaint by JD Power and Assoc 2011 survey. Hotel noise – and not being able to sleep.
In the past month, I have heard some really bad stories – have I become the sightseeing psychologist?
Take the businessman who stayed at a pet friendly hotel on a company trip… and was woken up at 4AM to Fido barking.
Or… just see this for yourself. A friend sent it to me from her Connecticut hotel room late at night while a party raged right down stairs. Her three young boys…unable to sleep. She finally called the police at 1AM.
Yikes. So what is a weary traveler to do?
My friend did complain to the hotel and they apologized, saying they should have never been put in that room on nights when events like that take place. The hotel did not charge them for the room – admitting the mistake. The owner even drove her husband to the gym the next morning, but ..trying to make good, made worse – he forgot to pick him up on the way back. No joke.
What can you do if in a similar situation? Unfortunately, many times you can’t get that night back, but a good company will make better with future compensation.
You should always tell someone if you paid for something that turns out to be lass than satisfactory. A reputable firm will attempt to right your wrong – this is the internet age, and the last thing they want is for the story to reach thousands of his or her social media contacts, or get bad ratings on customer review sites.
If you are unhappy with a hotel room, an airline, etc take your complaint to management. Writing a letter or an email always helps – but the tone is important. If you come across sounding entitled, or emotional, it won’t have the same affect as if you remain professional and rational.
In the case of a noisy hotel room, asked to be moved immediately. If the front desk says there are no more rooms, press them because often times they have upgraded rooms they are holding. You can also asked to be transferred to another hotel – there may be a sister property in the same city.
If you are sensitive to noise, ask for a room far from the elevator…and on the top floor so no traveler is above you.
When traveling with children, any of these situations can pose a major inconvenience. However, I do know a fun single guy, who when presented with a hotel room near an all night party, he quit trying to fight the noise, and went to join them!
I hope this never happens to any of you – have a great weekend!